Shipping Information

Carriers and Options

Shipping options are shown at checkout. Once you enter your shipping address, the available methods and rates for your location are listed, with a standard method selected for you that you can change. Other freight options may be arranged on a case-by-case basis for larger orders. Larger orders containing several packages within one shipment and a Ground method may ship LTL; in that case we will contact you to arrange a lift gate or dock delivery so your products arrive securely.

Production Time vs. Transit Time

Production time and shipping transit time are separate. A 2-day shipping method refers to time in transit, not production. Blank label orders typically ship within 1-3 business days, depending on the material and quantity. Turnaround options never include transit time.

Delivery Days

Carriers count standard business days (Monday-Friday) and do not deliver on Saturday (unless Saturday delivery is specified) or Sunday. Do not include the day your package ships when calculating delivery days in transit. Shipping times vary, and Banner Sales (API test) assumes no responsibility for delays caused by carriers, weather, or events beyond our control; our responsibility is limited to processing your order and providing it to the carrier. We will use the carrier you choose on a best-effort basis, but may choose an alternative method to get your order to you on time, more securely, or faster when reasonable.

International Shipping

At this time we ship to the United States and Canada. Canadian orders may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. These costs are not included in the item price or the shipping cost, and the recipient is responsible for them; we have no control over these government-imposed charges and cannot determine them in advance. To avoid customs delays, provide a phone number where you can be reached, and do not refuse a shipment or ignore carrier requests about duty or tax charges. We do not refund original shipping charges for goods refused at customs. See the Terms of Use for full details.

Tracking

When your order ships you can follow it from the Track Orders page in your account, which links to the carrier's live tracking for each shipment.